I have just opened an account with Compass having moved from another supplier who let us down badly on two occasions in the last year. I can only say how impressed I have been already with the level of service provided by Compass and the competitive nature of its pricing. Just getting through to someone on the phone so quickly was a revelation in itself! The account opening and ordering process was fast and easy and the people I have spoken to were efficient, helpful, and friendly without exception.

My oil was ordered on a Monday and delivered on the Thursday which was impressive and the delivery driver from Cardiff could not have been more pleasant. A faultless experience, so thank you. I am very pleased that I moved to Compass.

I just want to congratulate your company. From the initial phone call from me, getting the confirmation of my requirements, I consider your actions have been exemplary. The quote was competitive, but a major plus was the fact that you actually confirmed a short delivery, and what’s more that was achieved the driver was very courteous, professional, and combined to make this a very successful and stress-free operation.

Congratulations, you cannot often say this to a company

I wish to thank you all again for ‘riding to the rescue’ this morning when I needed a delivery urgently after my tank had been emptied, I cannot fault your response, the lady I spoke to was polite, relaxed and went out of her way to be helpful, I phoned just after 08.30 and received the oil 2 hours later! – I will be switching to Compass Energy and setting up a direct debit.

We’re new to Herefordshire, were running low on oil and were being seriously let down by another supplier just before Christmas. We phoned Compass hoping they might be able to help. They immediately understood our situation and made an exception to slot us into their already fully booked schedule to deliver oil to us the very next day. From the first phone call, we received brilliant customer service. We had a great tanker driver with a positive ‘can do’ attitude. He negotiated our narrow track and challenging site with ease. We couldn’t have asked for more. Compass will be our ‘go to’ oil supplier in the future. Thank you so much, Kate and the team.